QUALITY ASSURANCE CERTIFIED: ISO 9001, ISO 45001, & ISO 14001 INTERNATIONAL STANDARDS
We protect places people live, visit and work in every day. We keep standards high, respond fast, and treat every site with care. Our teams are local, licensed, and present when it counts. We focus on practical outcomes, steady reporting, and long-term relationships. That’s how we add value, job after job.
Phoenix Security protects places where people live, shop, learn, and work. We provide presentable, professional guards, effective patrols that deter incidents, and a control room that operates 24/7. Staff, hours, and tools are carefully matched to each site, with clear reporting so you always know what happened and when.
We deliver tailored security solutions, including front desk management, after-hours patrols, or both.
Our Corporate Security service protects offices, corporate campuses, and business environments, ensuring a safe, professional, and well-managed workplace. We provide trained personnel, tailored security protocols, and oversight to maintain a secure and productive environment for employees and visitors.
The Security Concierge maintains a safe and secure environment while remaining approachable and professional. They manage access control, monitor common areas, enforce safety protocols, and respond promptly to incidents, combining security expertise with exceptional service.
This service provides consistent protection for homes, apartments, and private estates. Our teams deliver visible deterrence, rapid response to incidents, and peace of mind for residents and property owners.
Mobile Community Patrols extend coverage across estates and neighbourhoods. Our patrols ensure safety, deter potential risks, and respond quickly to incidents wherever they occur.
Construction Site Security protects worksites from theft, vandalism, and unauthorised access. Our trained personnel help maintain compliance, enforce safety standards, and safeguard valuable equipment and materials.
Marine Security delivers specialised protection for ports, marinas, and marine facilities. Our teams manage site-specific risks, enforce safety protocols, and ensure secure operations on water and land.
This service provides flexible security solutions through both mobile patrols and stationary personnel. We adapt to the site’s needs, offering a visible presence and reliable protection at all times.
Event and Crowd Control ensures the safety and smooth operation of public or private events. Our teams manage guest flow, access, and safety, maintaining order while enhancing the attendee experience.
We provide continuous surveillance and monitoring through advanced CCTV systems. Our Grade A1 monitoring ensures real-time oversight, rapid response to incidents, and detailed reporting to protect people and property.
Our Alarm and Duress Response service delivers immediate intervention for triggered alarms or emergency situations. We ensure rapid response, incident management, and communication to maintain safety and security at all times.
Experience the difference that genuine care and professionalism bring to every interaction. Our concierge team delivers seamless support across guest, corporate, security, operational, and event needs — all handled with precision and discretion. Whether greeting guests, managing logistics, or coordinating large-scale functions, we make every detail count. Each service below is built to enhance your experience and reflect the highest standard of hospitality.
Our Front Desk Guest Experience Concierge provides a professional and welcoming presence at your property. Residents, tenants, and visitors receive personalised assistance and guidance from the moment they arrive, with a hotel-style approach that combines efficiency, courtesy, and attention to detail. The role manages visitor reception, enquiries, deliveries, and bookings while ensuring smooth day-to-day operations and creating a safe, inviting environment for all.
The Corporate Concierge supports office buildings and corporate campuses, managing administrative tasks, coordinating meetings, and assisting visitors and employees. This role ensures seamless operations and a polished, professional environment, enhancing efficiency, client satisfaction, and the overall workplace experience.
The Security Concierge delivers a visible, approachable, and professional presence to maintain safety and security. They control access, monitor common areas, enforce protocols, and respond promptly to incidents. Combining security expertise with exceptional customer service, this role enhances property safety while providing reassurance and a welcoming experience for everyone on site.
The Operational Concierge merges guest service with facilities management to deliver seamless building operations. Supporting Facilities Management teams, they oversee maintenance, manage systems, and coordinate daily tasks, while providing a professional, client-facing presence. This dual role ensures smooth property operations alongside an elevated experience for residents, tenants, and visitors.
The Event Concierge specialises in providing smooth and efficient service at events and large complexes. They manage guest arrivals, directions, special requests, and overall event flow, ensuring an enjoyable experience for attendees. Their professional presence and attention to detail enhance operations and leave a lasting positive impression on both hosts and guests.
Yes. Nights, weekends and public holidays.
24/7 Phone: 07 5474 4050
Queensland (HQ): Level 13, 50 Cavill Avenue, Surfers Paradise QLD 4217
Western Australia: 7/37 Yirrigan Drive, Mirrabooka WA 6061
Postal: PO Box 871, Sanctuary Cove QLD 4212
Email: info@phoenixgroup.net.au
Reassurance line: Security enquiries answered day and night.
